This page explains how to delete your NestEggs account and the personal data associated with it. The same process applies to every NestEggs mobile app and to your account on nesteggs.ca.
Delete your account from inside the app
The fastest way to delete your account is from within your NestEggs mobile app. Sign in, then go to:
Profile → Your Account → Delete my Account
Confirm when prompted. Your account is closed immediately and the deletion process described below begins.
If you can no longer access the app
If you have lost access to your device or can no longer sign in, send a deletion request by email from the address associated with your account to support@nesteggs.ca. Include enough information for us to identify your account (for example, your registered email address). We may ask you to verify your identity before processing the request, and we will respond within 30 days.
What is deleted and what is retained
When you delete your account, we delete the personal data associated with it from our production systems, including your profile, contact details, preferences, and any destinations or trip data you have entered into the Service. There is a short recovery window (up to 90 days) after closure to allow for accidental-deletion recovery, after which the data is removed from our production systems.
Some information is retained after deletion where the law or our operations require it:
- Financial records (invoices, billing history, transaction records): retained for 7 years to comply with Canadian tax and accounting laws.
- Identifiable usage logs: retained for up to 12 months and then deleted.
- Aggregated or anonymized analytics from which you cannot be re-identified: retained indefinitely.
- Backups: deleted data is not restored from backups; if a backup is restored for disaster recovery, pending deletions are re-applied so your deletion request continues to be honoured.
The canonical retention table — including the legal basis for each category — is in Section 6 of our Privacy Policy. If anything on this page appears to conflict with that section, the Privacy Policy controls.
Questions
For questions about this page or trouble with the deletion process, contact support@nesteggs.ca. For privacy-specific concerns or to exercise other data-protection rights, see Section 17 of our Privacy Policy.